TRUEWERK FAQS
Order Adjustments, Shipping, Returns, & Help
Can I change or cancel my order?
In an effort to get your order to you as quickly as possible, we’re unable to cancel or make changes to orders once they’ve been placed. Already placed the order? No problem, we can explore options to exchange or replace your order. Please reach out to us at proservice@truewerk.com, or by clicking the chat icon on the bottom right side of the page.
How do I get free shipping?
We offer free shipping for domestic orders of $79.00 or greater after discounts. Please note, free shipping is not available for orders exceeding 25 lbs, or large orders. Large orders between $1000.00-$2499.99 will have a shipping fee of $39.95, and will be delivered within 7-10 business days. Orders exceeding $2500.00 will have a shipping fee of $79.95, and will be delivered within 7-10 business days.
Do you ship internationally?
At this time we’re able to ship to the United States and our friends to the north, Canada.
We anticipate expanding our international shipping options in the near future. Stay tuned!
How much is international shipping and how long will it take?
International shipping for all orders is $25. Currently, we only ship internationally to Canada. International orders are not eligible for expedited delivery or shipping discounts. Please allow 1-2 business days for orders to be processed, and 3-15 business days for delivery. Please note, all international orders are final and cannot be returned or exchanged.
**Depending on the country of delivery, your shipment may be subject to customs clearance. Fees are determined by the customs agency within the destination country, and may include US Brokerage Fees. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order. Payment of fees is the responsibility of the customer. If your order is subject to customs clearance and needs to be picked up, a notice will be left at your door regarding your package. It is the responsibility of the customer to understand how this process works in your area before placing an order. More information can be obtained by contacting your local customs office.**
How long will it take to get my order?
Orders are picked, packed, and shipped within 1-2 business days. Orders made after 1:00 PM MST, begin processing the following day. **Please note, if you place an order after 1:00 PM MST on Friday, your order may not be shipped until the following Tuesday. You will receive an email and/or SMS notification once your order has shipped with a tracking number.
What shipping carrier do you use?
Our fulfillment center will select the shipping carrier that will provide the best delivery experience for your location. We use all major shipping providers (DHL, USPS, UPS, FedEx).
I want to return or exchange an item. What’s the process?
We offer free returns and exchanges for all domestic orders. If you are not completely satisfied with the gear we’ll return or exchange it within 60 days of the purchase date. The gear must be unworn with the tags on. Exchanges can be made for the same item in a different color or size. Returns will be refunded to the original payment method. Once we get the gear back, we’ll automatically process your return or exchange. Please allow up to 7 business days for your refund to reflect with your financial institution. Exchanges will ship via ground shipping and can take up to 10 business days to arrive. **Please note, international orders are final and cannot be returned or exchanged.
Do you have a warranty?
Absolutely we do! If the gear does not live up to your expectations, we will exchange the item for up to 365 days. Please click here to begin the process, or email us at proservice@truewerktools.com.
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Discounts & Deals
Do you offer a discount to military service members, first responders, teachers, students, etc.?
We sure do! We’re proud to offer a 15% discount on all merchandise to military members and families (including veterans), first responders, government employees, teachers, and students. ***Please note, points cannot be combined with other promotions or discounts.
Linked: https://truewerk.com/pages/military-discount
Do you offer a rewards program?
We sure do! It’s a generous one, too: Every point is worth a full dime (10 cents). That’s 10 points per dollar of savings! Check out the link below to learn more. **Please note, points cannot be combined with other promotions or discounts.
Built for Performance
What does “Performance” mean in workwear?
“Performance” means that your work clothes are doing everything they can to keep you comfortable and productive on the job. Our workwear is lightweight so that it doesn’t bog you down. It’s flexible so that it doesn’t hold you back. It’s breathable to help keep you dry. It’s durable so that you won’t have to replace it any time soon, even in harsh conditions. And it’s comfortable to keep you in the flow while on the job.
What makes TRUEWERK’S work clothes stand out?
We use modern, highly technical fabrics that go way beyond traditional materials like denim jeans and cotton shirts. By blending a variety of traditional and modern materials together, and using multiple layers of fabrics in some cases, we can construct clothing that will shock you at how good it is at doing its job.
We’ve also designed our workwear to function together in a system, inspired by elite military and mountaineering apparel. So instead of a single solution, you’re able to select which items will keep you comfortable for the day, while keeping the flexibility to adapt on the job site. In our workwear system, the shell layers provide protection from the elements while offering four-way stretch so you don’t lose flexibility. The middle layers add insulation without bulk. And the base layers help to manage moisture and help keep you dry and comfortable, and all the layers are thin, minimizing weight and bulk.
What fabrics do you use?
Our T-Series (“Technical”) fabrics live up to their name! These sophisticated materials are expertly blended to yield amazing performance.
Our Offerings
Do you have a catalog?
Yes! Please reach out to customer support to be added to our mailing list.
What products do you sell?
Do you carry workwear for weather & seasonal conditions?
Yes! Our T-Series fabrics go from T1 (hottest weather) all the way up to T4 (coldest weather). You can combine layers however you like in order to get the levels of breathability, thermal insulation, and water resistance that you want. And if conditions shift during the day, just shed (or add!) a layer.