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FAQ

Truewerk is a direct-to-consumer brand, which means our products can't be found in retail stores. However, we're happy to take on any fit or sizing questions before you order to make sure you get the right size the first time. 

You can begin the return process here.

Truewerk garments carry a one year limited warranty which covers manufacturing defects in materials and workmanship. Our warranty does not cover damage due to normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of work on the job site.

We recommend staying with your normal size. If you are in between sizes, say a 35 waist, we recommend going up a size and ordering a 36. 

The main difference between T1 and T2 Werkpants is that T2’s are a heavier material that is warmer, more water resistant and abrasion resistant. The T1’s are a lighter material that is ideal for warmer climates while the T2’s are a three season pair of pants. The T3’s are a pair of T2’s that are fleece lined, built for winter conditions.

Newly acquired points take 45 days to be eligible to count towards your tier status. This is to account for possible returns.

Points can only be redeemed on full priced items. This means that if there is a sale product or promo code being applied on the order, you will not be able to also use your points towards that order. 

You must be signed into your account before checking out for the points to be redeemable. Here  is a quick video that walks through the sign in and checkout process.