Order Adjustments, Shipping, Returns, & Help
Can I change or cancel my order?
In an effort to get your order to you as quickly as possible, we’re unable to cancel or make changes to orders once they’ve been placed. Already placed the order? No problem, we can explore options to exchange or replace your order. Please reach out to us at email@example.com, or by clicking the chat icon on the bottom right side of the page.
How do I get free shipping?
We offer free shipping for orders of $79.00 or greater after discounts.
Please note, free shipping is not available for orders exceeding 25 lbs, or large orders. Large orders between $1000.00-$2499.99 will have a shipping fee of $39.95, and will be delivered within 7-10 business days. Orders exceeding $2500.00 will have a shipping fee of $79.95, and will be delivered within 7-10 business days.
Do you ship internationally or to Alaska and Hawaii?
At this time we’re only able to ship to the continental United States. However, we anticipate international shipping will be available in the near future. Stay tuned!
How long will it take to get my order?
Orders are picked, packed, and shipped within 1-2 business days. Orders made after 1:00 PM MST, begin processing the following day. **Please note: if you place an order after 1:00 PM MST on Friday, your order may not be shipped until the following Monday. You will receive an email and/or SMS notification once your order has shipped with a tracking number.
I want to return or exchange an item. What’s the process?
In most cases, we offer refunds for up to 45 days and store credit or exchanges for up to 90 days. There are a few situations where we cannot accept returns (such as items contaminated by pet hair, damage due to normal wear and tear). Please use the link below to initiate your return or exchange.
Do you have a warranty?
Absolutely we do. Our workwear carries a one year limited warranty which covers manufacturing defects in materials and workmanship. Our warranty does not cover damage due to normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of work on the job site.In the event of a garment malfunction due to a manufacturing defect, please send the product back to us so we can examine the defect and make sure you get gear that is up to our standards. This allows us to continually improve our products. Please click here to begin the process.
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Discounts & Deals
Do you offer a discount to military service members, first responders, teachers, students, etc.?
We sure do! We’re proud to offer a 15% discount on all merchandise to military members and families (including veterans), first responders, government employees, teachers, and students. ***Please note, points cannot be combined with other promotions or discounts.
Do you offer a rewards program?
We sure do! It’s a generous one, too: Every point is worth a full dime (10 cents). That’s 10 points per dollar of savings! Check out the link below to learn more. **Please note, points cannot be combined with other promotions or discounts.
Built for Performance
What does “Performance” mean in workwear?
“Performance” means that your work clothes are doing everything they can to keep you comfortable and productive on the job. Our workwear is lightweight so that it doesn’t bog you down. It’s flexible so that it doesn’t hold you back. It’s breathable to help keep you dry. It’s durable so that you won’t have to replace it any time soon, even in harsh conditions. And it’s comfortable to keep you in the flow while on the job.
What makes TRUEWERK’S work clothes stand out?
We use modern, highly technical fabrics that go way beyond traditional materials like denim jeans and cotton shirts. By blending a variety of traditional and modern materials together, and using multiple layers of fabrics in some cases, we can construct clothing that will shock you at how good it is at doing its job.
We’ve also designed our workwear to function together in a system, inspired by elite military and mountaineering apparel. So instead of a single solution, you’re able to select which items will keep you comfortable for the day, while keeping the flexibility to adapt on the job site. In our workwear system, the shell layers provide protection from the elements while offering four-way stretch so you don’t lose flexibility. The middle layers add insulation without bulk.And the base layers help to manage moisture and help keep you dry and comfortable, and all the layers are thin, minimizing weight and bulk.
What fabrics do you use?
Our T-Series (“Technical”) fabrics live up to their name! These sophisticated materials are expertly blended to yield amazing performance.
Do you have a catalog?
Yes! Please reach out to customer support to be added to our mailing list.
What products do you sell?
We sell an extensive variety of workwear including pants, shorts, shirts, hoodies, socks, hats, and more. Our goal is to provide workwear for all general work roles in the trades and in industry, as well as common types of specialized gear (such as our high-visibility collection).
Do you carry workwear for weather & seasonal conditions?
Yes! Our T-Series fabrics go from T1 (hottest weather) all the way up to T4 (coldest weather). You can combine layers however you like in order to get the levels of breathability, thermal insulation, and water resistance that you want. And if conditions shift during the day, just shed (or add!) a layer.