Returns & Exchanges

Return Policy

We offer free returns and exchanges for all domestic orders. If you are not completely satisfied with the gear we’ll return or exchange it within 60 days of the purchase date. The gear must be unworn with the tags on. Exchanges can be made for the same item in a different color or size. Returns will be refunded to the original payment method. Once we get the gear back, we’ll automatically process your return or exchange. Please allow up to 7 business days for your refund to reflect with your financial institution. Exchanges will ship via ground shipping and can take up to 10 business days to arrive. **Please note, international orders are final and cannot be returned or exchanged. 

Making a Return 

You can begin your return by clicking here. You will need:

  • The email associated with your account (where you received your confirmation and shipping emails) 
  • Your order number, which can be found 3 ways: in your email confirmation, by logging in to your Truewerk Account or on your packing slip listed under "PO#:"

Returns FAQ

Our customer support is available Monday to Friday: 0830-1630 MST.Average answer time: 24h